FAQS

The Ins And Outs of How We Do Business

Frequently asked questions

Yes, Emerald Green Cleans is fully insured to provide top-notch cleaning services to our clients. Our insurance coverage includes general liability and workers' compensation, ensuring that both your property and our team are protected during each cleaning session. Our commitment to safety and professionalism means that you can trust us to handle your cleaning needs with the utmost care and responsibility.

Yes, at Emerald Green Cleans, we take the safety and security of our clients very seriously, which is why we conduct background checks on all our employees. Our comprehensive vetting process includes criminal record checks, employment history verification, and personal reference assessments. This ensures that every team member who enters your home is trustworthy and reliable. We prioritize creating a secure and comfortable environment for our clients, allowing you to have complete peace of mind when using our cleaning services.

Pricing
Policy

We charge an hourly rate of $50 per cleaner with a 2 hour minimum.

*If you are outside of the Eugene/Springfield city limits there is a $25 travel fee and a 3 hour minimum.

Payments Accepted

We accept a variety of payment methods to ensure a seamless shopping experience for our customers. You can pay using major credit cards, debit cards, Venmo and other secure payment options. If you have any questions about the payment process, free to reach out to our support for assistance. Thank you for choosing us!

Cancellation Policy

Our cancellation policy for cleaning services allows you to cancel or reschedule your appointment up to 24 hours in advance without any charges. Cancellations made within 24 hours will be subject to a $50 cancellation fee. We understand that unexpected situations can arise, and we aim to accommodate your needs as best as we can. For any questions regarding our policy, please don't hesitate to contact us.

Satisfaction Guarantee

At Emerald Green Cleans, we stand by quality of our services. If you're not completely satisfied with our cleaning, we promise to make it right. Simply reach out to us within 24 hours, and we'll address any concerns at no additional cost. Your satisfaction is our top priority!