FAQS
The Ins And Outs of How We Do Business
Frequently asked questions
Pricing
Policy
Thank you for considering our cleaning services!
We charge an hourly rate of $60 per cleaner, with a minimum 2 hours for each appointment.
For our valued recurring customers, whether on a weekly, bi-weekly, or monthly schedule, we offer a $5 per hour discount to make our services even more affordable. Let us help you maintain a clean and comfortable space!
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*If you are outside the Eugene or Springfield area we charge a $60 travel fee and require a 4 hour minimum.
Payments Accepted
We accept a variety of payment methods to ensure a seamless shopping experience for our customers. You can pay using major credit cards, debit cards, Venmo and other secure payment options. If you have any questions about the payment process, free to reach out to our support for assistance. Thank you for choosing us!
Cancellation Policy
Our cancellation policy for cleaning services allows you to cancel or reschedule your appointment up to 24 hours in advance without any charges. Cancellations made within 24 hours will be subject to a $60 cancellation fee per cleaner. We understand that unexpected situations can arise, and we aim to accommodate your needs as best as we can. For any questions regarding our policy, please don't hesitate to contact us.
Satisfaction Guarantee
At Emerald Green Cleans, we stand by quality of our services. If you're not completely satisfied with our cleaning, we promise to make it right. Simply reach out to us within 24 hours, and we'll address any concerns at no additional cost. Your satisfaction is our top priority!